Our price includes the following.  It does not include any special handling requirements at the delivery site beyond what is outlined below.

Some heavy or oddly shaped items must be shipped alone via a freight trucking company. Usually, Oversized Items arrive in 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days.  Business days are Monday-Friday, excluding federal holidays within the United States. Because this is a larger and heavier item, it can only economically be sent via ground freight.

• The delivery company will contact you by phone to schedule a delivery date and time window.
• Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery unless you make other arrangements with the shipping company.
• The item will be delivered to your designated shipping address. The freight delivery company is not responsible carrying the order into the building.  In some situations they will ask for assistance to off load the order.
• The total charge does not include inside delivery, removal of cartons, or assembly.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

• Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately by calling 800/488-0466.  Please have your confirmation number (JRXXXXX) available when you call.
• If there is extensive damage to the carton, refuse the order and contact a Customer Service Specialist immediately by calling 800/488-0466. Please have your confirmation number available when you call.

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